City of Fort Lauderdale - Customer Service
City of Fort Lauderdale, Florida - Venice of America

Online Customer Service Form

Let Us Help You

24-Hour Customer Service Center BookmarkThe City of Fort Lauderdale's 24-Hour Customer Service Center is committed to providing quality and timely service and is accessible online . . . anywhere, anytime.

If you like the simplicity and mobility of the Internet, the customer service online web form provides you with access to the City’s 24-Hour Customer Service Center no matter where you are. The online web form is user-friendly and is geared toward providing you with a quick and easy way to get the assistance you need.

Our customer service professionals are eager to assist you. If you have a question or need some assistance, simply complete and submit the form below and it will be delivered directly to the Customer Service electronic mailbox.

Online Web Form Features

  • Customers can inquire about non-emergency service issues such as “How do I replace my garbage cart?” “What are my sanitation pick up days?” or “Where do I pay my water bill?”
  • Customers can report non-emergency service issues such as potholes, broken garbage and yard waste carts, and non-working streetlights.
  • The form offers easy access to the 24-Hour Customer Service Center when you’re out of town.
  • The form is easy to use.
  • Inquiries submitted via the 24-Hour Customer Service Center online web form are responded to by a customer service professional within one business day.

Customer Service Form

NOTE: If this is a time-sensitive issue requiring an immediate response, such as a broken water line, please call our 24-Hour Customer Service Center at 954-828-8000.

All BOLD fields are required.

First Name:

Last Name:


Street Address: Apt:


State: Zip:


Location of concern (500 characters maximum)
Please include the address, intersection, distinct landmarks, or description of the location to assist Customer Service with locating the area.
  characters left.

Briefly describe the nature of your concern (500 characters maximum)
  characters left.