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E-billing Questions and Answers

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Expand/Contract Questions and Answers

  • What is an e-bill?

  • What are the benefits of e-billing?

  • How does e-billing work?

  • How do I sign up for e-billing?

  • Is there a fee to sign up for or receive e-bills?

  • Who can access my e-bill account?

  • Is my personal information safe and secure?

  • If I sign up for e-billing, will I still receive a paper bill in the mail?

  • If after using the e-billing service I decide I prefer a paper bill, can I cancel e-billing and receive a paper one instead?

  • How will I know I have an e-bill to pay?

  • After I receive my e-bill, how many days will I have to pay my bill?

  • If I receive an e-bill, can I still pay my bill by mail?

  • Can I pay my e-bill online?

  • If I receive an e-bill and pay my bill online, but do so through my bank’s web site, is there anything I need to do?

  • Do I have to pay my entire bill when I use e-bill or will I be able to choose how much I want to pay?

  • Will the City of Fort Lauderdale send additional e-mail notifications reminding me that my e-bill is available?

  • Why did I get a paper bill even though I signed up for e-billing?

  • What should I do if I have not received my e-bill when I expected it?

  • If I didn’t receive my e-bill when I expected it and I have added the utilitybilling@fortlauderdale.gov e-mail address to my “safe list” as described above, will I be charged a late fee?

  • What happens if I change my e-mail address?

  • I like to keep a record of my paper bills. Can I save copies of my e-bills?