Help us expedite recovery efforts, follow these FEMA guidelines to properly sort hurricane debris.

Help and Customer Service


Utility Billing Icon 75pxReport Problems with Online Utility Billing

Having problems with activating your online access or paying your bill online?

View a list of Frequently Asked Questions for answers to common questions.
You may also click here to report a problem if you continue to experience difficulties.

Service and Billing Inquiries

Utility Billing, Connects and/or Disconnects - 954-828-5150

Sanitation Cart Service - 954-828-8000

Trash, Recycling, Bulk Pick-Up, Sewer, Storm Drains - 954-828-8000

Note: 954-828-8000 is a 24-hour Customer Service Center

Office Hours

City Hall - 1st Floor
Monday to Friday 7:30 a.m. to 5:00 p.m.

City Hall Parking Lot - East Side
For Payments Only (with copy of bill)
Monday and Friday - 8:00 a.m. to 5:00 p.m.
Tues./Wed./Thur. - 8:00 a.m. to 4:30 p.m.

NOTE: There is a 24-Hour night drop at the drive-thru location.


If you have any questions, please contact:

City of Fort Lauderdale
Utility Billing & Collections Office

100 N. Andrews Avenue
First Floor
Fort Lauderdale, FL 33301

Phone: (954) 828-5150
Fax: (954) 828-5880
Office Hours: Monday-Friday 7:30a.m. to 5:00p.m.

24-Hour Customer Service Center
949 N.W. 38th Street
Fort Lauderdale, FL 33309

Phone: (954) 828-8000
Fax: 954-828-7791

Lauderserv Button