Help and Customer Service


Utility Billing Icon 75pxReport Problems with Online Utility Billing

Having problems with activating your online access or paying your bill online?

View a list of Frequently Asked Questions for answers to common questions.
You may also click here to report a problem if you continue to experience difficulties.

Service and Billing Inquiries

Utility Billing, Connects and/or Disconnects - 954-828-5150

Sanitation Cart Service - 954-828-8000

Trash, Recycling, Bulk Pick-Up, Sewer, Storm Drains - 954-828-8000

Note: 954-828-8000 is a 24-hour Customer Service Center

Office Hours

City Hall - 1st Floor
Monday to Friday 7:30 a.m. to 5:00 p.m.

City Hall Parking Lot - East Side
For Payments Only (with copy of bill)
Monday and Friday - 8:00 a.m. to 5:00 p.m.
Tues./Wed./Thur. - 8:00 a.m. to 4:30 p.m.

NOTE: There is a 24-Hour night drop at the drive-thru location.


If you have any questions, please contact:

City of Fort Lauderdale
Utility Billing & Collections Office

100 N. Andrews Avenue
First Floor
Fort Lauderdale, FL 33301

Phone: (954) 828-5150
Fax: (954) 828-5880
Office Hours: Monday-Friday 7:30a.m. to 5:00p.m.

24-Hour Customer Service Center
949 N.W. 38th Street
Fort Lauderdale, FL 33309

Phone: (954) 828-8000
Fax: 954-828-7791

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